Placement Specialist

Salary Range: $40,000.00 To $40,000.00 Annually

Are you mission-driven, looking to work in a dynamic team environment, and influence the lives of girls? If so, take the time to check out Girl Scouts of Western New York.

Since 1912, Girl Scouts has empowered girls to develop the skills and the voice to become successful and productive citizens. Girl Scouting builds girls of courage, confidence and character, who make the world a betterplace.

If you’d like to be part of this exciting, empowering, and valuable experience, we encourage you to apply. We look forward to hearing from you!

The Placement Specialist is responsible for converting girl and adult leads into active members through timely follow-up, placement, and engagement. This role manages the full lead conversion process for assigned areas, meets established conversion goals, and supports broader recruitment efforts including event participation in collaboration with Community Engagement Specialists and the Customer Experience Services (CES) team.

Essential Functions

Other duties may be assigned as needed by Girl Scouts of Western New York (GSWNY).

• Manage and track all membership leads in Salesforce through the full conversion process
• Meet or exceed council-established lead conversion goals for girl and adult members in assigned areas
• Conduct proactive follow-up with prospective members via phone, email, text message, and other outreach methods
• Process manual registrations as needed
• Coordinate placement of girls into appropriate troops or participation pathways
• Coordinate placement of adult members into appropriate volunteer roles, providing clear communication throughout the process
• Oversee the Participation Catalog in assigned areas, collaborating with Community Engagement Specialists to ensure availability of recruitment opportunities
• Monitor and analyze reports related to conversion rates, time-to-close, and quality of member experience
• Support council-wide recruitment initiatives, events, and cross-functional efforts
• Assist with customer care call volume as needed

This list is not exhaustive; additional duties may be assigned as organizational needs evolve.

• Strong interpersonal and customer service skills, particularly by phone and email
• Highly organized and task-oriented with strong follow-through
• Self-motivated with the ability to manage responsibilities independently
• Experience in recruitment, sales, customer engagement, or lead conversion preferred
• Ability to confidently communicate the Girl Scout mission and value proposition
• Proficient with Microsoft Office (Word, Excel, Outlook) and CRM systems such as Salesforce
• Ability to learn and effectively use Salesforce and related tools
• Passion for the Girl Scout mission and commitment to GSWNY Operational Core Values
• Ability to handle sensitive information and maintain confidentiality
• Strong analytical skills and problem-solving abilities
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, etc.)
• Ability to project a high level of professionalism at all times
• Capacity to network effectively and positively represent GSWNY
• Ability to articulate organizational mission and its importance with passion and conviction, and in a manner that resonates with the listener
• Commitment to diversity and ability to interact with diverse populations
• Strong time management skills with ability to work independently and effectively prioritize duties and tasks in order to successfully meet and manage multiple deadlines
• Capacity to manage stress effectively and work well under pressure
• Excellent oral and written communication skills and the ability to communicate clearly
• Proven capability to work in a collaborative, service-focused environment
• Capacity to work well with others in a congenial and effective manner
• Ability to effectively manage and foster relationships with council staff, volunteers and within community
• Subscribe to the principles of the Girl Scout Movement and become a registered member of GSUSA
• Successfully pass the required background checks at hire and thereafter
• Maintain reliable transportation to and from home and work
• Ability…