Print Account Manager​/Customer Service Representative

Position Title: Print Account Manager/ Customer Service Representative

This role serves as a vital connection between clients and the company, ensuring that customer needs are met with precision and professionalism. The Print Account Manager/Customer Service Representative will handle complex work orders, maintain internal customer service standards, and facilitate communication across departments. This position requires a detail-oriented individual who can thrive in a fast-paced environment while fostering strong client relationships.

The ability to manage challenges effectively and maintain composure under pressure is essential. Candidates should be prepared to engage with clients regularly and advocate for their needs throughout the print process.

Salary Range: $56000 - $60000 / Year DOE

• Take complex work orders from clients
• Manage orders on a weekly, monthly, quarterly, and annual basis
• Maintain internal customer service standards at all times
• Balance customer interests with company objectives
• Communicate price increases to customers and calculate quotes as needed
• Update clients on expected shipping times and any delays
• Distribute updated page counts across teams
• Coordinate with press managers or purchasing departments as necessary
• Produce invoices and facilitate approval processes
  
  Review print samples to advocate for customer quality

• 3+ years of customer service experience in a fast-paced B2B environment, ideally with physical products
• Associate's degree or Bachelor's degree is ideal; a high school diploma with strong writing skills and professionalism is acceptable
• Proficient in Microsoft Excel, Word, and Outlook
• Strong verbal and written communication skills
• Highly detail-oriented
• Experience in trucking, dispatch, or B2B custom manufacturing is beneficial
• The ability to maintain relationships across the company to communicate client needs and understand the print process is essential
• Experience in the printing industry is preferred
• Familiarity with digital print or web offset is preferred

• Medical coverage at 65% after 60 days of employment
• 401k matching at 0.50 on the dollar up to a maximum of 3% after one year of service
• One week of paid time off
• 40 hours of sick time
• Six paid holidays

If you are a Print Account Manager/ Customer Service Representative looking to take the next step in your career, apply now!