Impact Call Center Operations Lead
Job in
Buffalo, Erie County, New York, 14266, USA
Listed on 2026-03-01
Listing for:
Leading Edge Connections
Full Time
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A consumer-focused company in Buffalo seeks an experienced Operations Manager to lead a ticket-based customer support operation. This pivotal leadership role involves enhancing operational performance, building a strong team culture, and ensuring exceptional customer experiences. Ideal candidates should have over five years of leadership experience in customer support, strong skills in managing ticket operations in Zendesk, and the ability to drive high customer satisfaction and QA metrics.
Competitive salary of $65,000 per year is offered for this in-person position.
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