Customer Engagement Specialist

About Us

At Rosina Food Products, Inc., we pride ourselves on delivering best-in-class customer experiences while upholding our commitment to excellence. As we continue to grow, we are looking for a Customer Engagement Specialist to join our team and help us drive superior customer satisfaction.

Rosina Food Products, Inc. is seeking a Customer Engagement Specialist to join our growing team. This role is critical to delivering a best-in-class customer experience by proactively managing orders, supporting key customer accounts, and partnering cross-functionally with Sales, Supply Planning, Logistics, Finance, and Operations.

If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, we'd love to hear from you.
What You'll Do

• Manage the order success process for assigned customer accounts from order entry through fulfillment
• Proactively track orders, identify issues, and engage internal teams to ensure timely and accurate delivery
• Communicate directly with customers regarding shortages, over/under runs, pricing conflicts, and order updates
• Participate in customer and regional sales calls and assist with customer visits
• Coordinate special customer requests, pricing agreements, customer-specific price lists, and contract follow-ups
• Maintain and manage customer portals (forecasts, product specs, images, contacts, etc.)
• Support Sales with follow-up on past-due invoices and deductions
• Track, research, and resolve OS&D claims, ensuring proper documentation
• Follow up on sample orders and compile feedback
• Occasionally provide coverage for receptionist and Cash & Carry functions
• Support international shipping compliance as needed

What We're Looking For

• 1-3 years of experience in customer service, account management, or a similar role
• Strong attention to detail with excellent data entry accuracy
• Ability to communicate professionally with internal and external stakeholders
• Strong organizational, time-management, and problem-solving skills
• Proficiency in Microsoft Excel and Word
• Experience with ERP or automated order entry systems preferred
• Food manufacturing or customer account experience is a plus (but not required)

Education

• Associate's degree preferred
• Equivalent combination of education and experience will be considered

Why Join Rosina

• Competitive hourly pay: $23-$25/hour
• Stable, full-time role in a growing food manufacturing company
• Collaborative, team-oriented work environment
• Opportunity to build strong cross-functional relationships and grow your career

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.