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Customer Service Rep Event Manager / Planner Customer Success Mgr./ CSM Client Relationship Manager

Aviation Customer Experience & Community Engagement Lead

Job in Buffalo, Erie County, New York, 14266, USA
Listing for: Niagara Frontier Transportation Authority
Full Time position
Listed on 2026-03-07
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Event Manager / Planner, Customer Success Mgr./ CSM, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A regional transportation authority is seeking a Manager for Customer Experience and Community Engagement to oversee customer service initiatives at the airports. The role requires a Bachelor's degree and four years of experience in customer service or public relations. Responsibilities include directing customer service strategies, analyzing satisfaction technology, and enhancing overall passenger experiences. The position also supports community engagement efforts aligned with strategic plans and customer satisfaction goals.
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