Service Advisor - Quick Lube

Description

The responsibilities of the Quick Lube Service Advisor encompass the proper resolution of customer and vehicle-related concerns, maintaining a level of customer satisfaction that is at or above dealer standards, meeting pre-determined service sales objectives, and the thorough and accurate performance of designated administrative activities.

The responsibilities of the Quick Lube Service Advisor encompass the proper resolution of customer and vehicle-related concerns, maintaining a level of customer satisfaction that is at or above dealer standards, meeting pre-determined service sales objectives, and the thorough and accurate performance of designated administrative activities.

Full-time - 3 day rotating shift.

• This position is a 3 day shift, 7:30AM until 9:00PM, that rotates every 4 weeks.
• Monday/Tuesday/Wednesday for 4 weeks then Thursday/Friday/Saturday for 4 weeks

• Greet all guests with warmth, courtesy, and professionalism.
• Create an accurate Repair Order and verify all information for accuracy with the customer.
• Work with customers to address any concerns they may have, prior to receiving any scheduled work.
• Maintain CSI Index Rating
• Maintain a dealership-prescribed standard for hours per customer repair order written.
• Ensure that all documents are properly accounted for
• Understand and follow federal, state, & local regulations, such as those governing the disposal of hazardous wastes, OSHA, etc.
• Communicate with customers to determine the nature of the mechanical issue.
• Perform a walk around on every vehicle
• Provide estimates for labor and parts.
• Establish time promised.
• Follow up progress of each repair order during the day. Contact customer regarding any changes in the estimate OR time promised.
• Sell proper repairs and/or services responsive to customers needs, adhering to approved sales objectives.
• Fully utilize the computer system to aid in selling the maintenance services due on every vehicle.
• Carefully inspect every completed repair order. Ensure pricing accuracy (compare to estimate) and legibility.
• Document flat rate time or other required timekeeping according to the service department and/or manufacturers procedures.
• Perform other specific administrative functions as directed by service management.
• Handle inquiries regarding work in process and appointments.
• Participate in all training programs that are made available.

• Professional personal appearance
• Previous Customer Service/Sales Experience
• Ability to read and comprehend instructions, both verbal and written.
• Ability to operate smartphone, tablet, and/or PC.
• Ability to stand/walk for the majority of the work day
• Valid in-state drivers license.