Customer Service & Research

Job Summary

We are seeking a Customer Service & Research Communicator for a contract, temporary-to-permanent opportunity in Buffalo, NY. This role is a great fit for someone who enjoys speaking with people, asking structured questions, and accurately capturing information in a professional call center environment. The position offers a consistent weekday schedule, clear expectations, and a supportive team environment designed to help communicators succeed.

Dependable individuals with strong listening skills, attention to detail, and a customer-focused mindset will have the opportunity to grow into a long-term position.

• Make outbound customer service and research calls to customers, prospects, or survey participants.
• Conduct structured phone interviews and guide participants through survey questions.
• Capture, enter, and document customer responses accurately and in a timely manner.
• Maintain a professional, courteous, and positive phone presence during every interaction.
• Follow call scripts, structured questions, and internal processes to support consistent data collection.
• Assist with additional customer outreach, administrative, or call center tasks as needed.

• Compensation: $18 per hour.
• Schedule:
  
  Monday through Friday, 8:00 AM to 4:30 PM.
• Job Type: Contract/Temporary.
• Status:
  Temporary-to-permanent.
• Location:
  
  Buffalo, NY.

Equal Opportunity Employer / Disabled / Protected Veterans