Customer Service Representative

Job Title:

Customer Service Representative

This role offers an opportunity for a highly motivated, customer-focused professional to join a growing organization as a Customer Service Representative. You will ensure customers receive prompt, accurate, and courteous service by handling inquiries, processing orders, resolving issues, and supporting logistics and inventory activities. You will collaborate closely with internal teams to deliver a seamless customer experience while contributing to continuous improvement in customer service processes.

• Respond to customer inquiries via phone, email, and chat in a timely, professional, and courteous manner.
• Accurately enter, update, and manage customer orders in the system to ensure prompt fulfillment and on-time delivery.
• Resolve customer issues and concerns by identifying root causes, providing appropriate solutions, and escalating to relevant departments when necessary.
• Develop and maintain a strong understanding of the company’s wood protection products to provide accurate information, recommendations, and guidance to customers.
• Document customer interactions, transactions, issues, and feedback thoroughly and accurately for reporting, analysis, and process improvement.
• Collaborate closely with sales, logistics, production, and other internal teams to ensure a seamless and positive customer experience from order placement through delivery.
• Suggest and support the implementation of process improvements to enhance customer service quality, efficiency, and overall customer satisfaction.
• Coordinate transportation by scheduling and managing shipments, and communicating with suppliers, carriers, and delivery drivers to ensure timely and accurate deliveries.
• Monitor and track inventory levels, oversee the flow of goods, and communicate any discrepancies or issues to maintain efficient operations.
• Provide administrative support related to order entry, invoicing, documentation, and other customer service activities as needed.
• Manage a high volume of order entry and invoicing while maintaining accuracy, organization, and attention to detail.
• Participate in team meetings and contribute ideas to support a collaborative, customer-centric culture.

• High school diploma or equivalent.
• 1–2 years of experience in customer service, preferably within a manufacturing or product-based company.
• Experience working in a high-volume environment with significant order entry and invoicing responsibilities.
• Strong customer service skills with a customer-centric mindset and a passion for helping others.
• Excellent communication skills, both written and verbal, with the ability to communicate clearly and professionally with customers and colleagues.
• Strong problem-solving abilities and high attention to detail.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Adaptability and a positive attitude toward change.

• Experience with SAP Business One (SAP B1) or similar ERP systems such as Sage.
• Experience using customer relationship management (CRM) software.
• Background coordinating transportation and logistics, including working with suppliers, carriers, and delivery drivers.
• Experience tracking inventory levels and overseeing the flow of goods.
• Administrative support experience involving documentation, order processing, and invoicing.
• Interest in working with products related to wood protection and coatings.
• Desire for professional development and career advancement within a growing organization.

This position is 100% on‑site, working Monday through Friday from 8:00 a.m. to 4:30 p.m. You will join a laid‑back, supportive environment that strives to remain low stress despite a busy workload and high volume of orders. You will work closely with a small, collaborative team that includes another Customer Service Representative and a buyer. The role reports into procurement leadership, with direct, day‑to‑day support provided during the training period and…