Customer Service Rep

WELCOME TO JK ENGINEERING & TRADING PTE LTD

JK Engineering & Trading Pte Ltd was established in 2005 to provide Engineering Services and Solution to the Oil, Gas and Construction Industries. We have flawlessly completed numerous projects over the years with much satisfaction from our client. With our dedication, commitment and experiences, we have never failed to deliver any of our tasks in Singapore and also in other parts of the Asian countries.

Job Description

• The CSR will report to the Director of Customer Care.
• The position is based on a 40 hour work week Monday thru Friday but may be changed at management’s discretion.
• The CSR position receives and processes incoming calls from customers by serving as the end to end point of contact for customers.
• Collaborates with the sales and operations team to meet our customers' expectations.
• The role of the CSR is to identify and resolve customer service issues such as missed pick-ups and service related issues in a timely manner.
• Representatives must be able to manage difficult and/or emotional customer situations and respond promptly to service requests to meet customer commitments.
• CSR’s work quickly and efficiently in a fast paced environment in order to update customer records and provide our customers with the most current, accurate information.
• CSR’s process orders in an accurate and timely manner, and demonstrate excellent follow through on assignments and customer questions.
• The ability to deal with frequent changes in the work environment.

• 2+ years’ Customer Service experience in a call center environment
• Fluency in English
• Basic skills in Microsoft Excel, Microsoft Word and Microsoft Exchange (email system)
• Fluency in Spanish is a plus
• Available to work Overtime as needed

• Hourly rate of pay + overtime
• Medical Benefits
• Dental Benefits
• Vision Insurance
• Term Life Insurance
• 401K Retirement Plan with company match
• Paid Time Off (PTO) Vacation, Personal and Sick Days