Emergency Services Representative

National Fuel is currently seeking Emergency Services Representative for an outstanding career opportunity in our Operations Clerical department located at our Mineral Springs Service Center in West Seneca, NY
. National Fuel is proud to have an inclusive workplace where hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

• Accurately relaying information regarding customer service and emergency situations to employees working in the field using radios or telephones, in a dispatch role
• Responding to customer calls regarding gas emergencies
• General clerical work including data entry, gathering data and creating reports, maintaining various maps and service line records and operation of office equipment
• Candidates must be available to work a flexible schedule that includes evenings, nights, weekends and holidays.

Candidates MUST be available to work ALL of the following schedules
:

• 7:30 a.m. – 4:00 p.m.
• 1:30 p.m. – 9:30 p.m.
• 11:30 a.m. – 7:30 p.m.
• 4:00 p.m. – 12:00 a.m.
• 12:00 p.m. – 8:00 p.m.
• Midnight – 8:00 a.m.

This position is an integral part of a 24-hour, 7-day per week operation and schedule changes may occur with short notice

• High school diploma or equivalent
• Excellent communication and customer service skills. Demonstrate attention to detail, organizational skills, and multitasking are required
• Strong Microsoft Office (Word and Excel) skills

• Emergency services background
• Experience in a phone center or customer service environment

National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA.

This is a position within the Company’s collective bargaining unit with a starting hourly rate of pay of $27.45, after 6 months $29.26/hr, and 1 year $32.30/hr.

National Fuel offers a comprehensive benefits package including the following:

• Medical and Prescription Drug Coverage
• Dental Coverage
• Parental Leave for Mothers and Fathers
• Tuition Reimbursement
• 401(k) with Company Match
• Life Insurance
• Company Funded Retirement Savings Account
• Flexible Spending Account
• Paid Vacation, Company Holidays & Sick Time
• Charitable Giving Programs

National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. That’s why we’re committed to building a diverse workforce and an equitable and inclusive work environment.

We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.