Service Coordinator

Service Coordinator

Location: Buffalo, NY

Employment Type: Direct Hire

Compensation: 25.00/HR

Schedule: Monday-Friday 8AM to 5PM, 100% onsite

The Service Coordinator acts as the main point of communication between service technicians, sales, customers, and the warehouse to ensure installations, service follow-ups, parts tracking, and technician training are completed efficiently. This role requires a detail-oriented, customer-focused professional who can multitask effectively, keep operations organized, and deliver a seamless experience for both customers and internal teams.

• Coordinate service operations, including technician schedules, service follow-ups, installations, and customer communication to ensure timely and efficient service.
• Manage parts ordering and inventory coordination with the warehouse to support service and installation needs.
• Support technician training, track certifications, and ensure compliance with company procedures and safety standards.
• Maintain accurate service records, assist with process improvements, and provide updates to leadership on open issues and escalations.
• Oversee company vehicle scheduling, maintenance, repairs, and compliance tracking.

• Strong organizational, multitasking, and problem‑solving skills with excellent written, verbal, and interpersonal communication abilities.
• Proven customer service experience with the ability to build relationships and coordinate effectively with field service teams, sales teams, customers, and warehouse operations.
• Experience using scheduling, ticket management, CRM, ERP, or service management software to support service operations and customer follow‑up activities.
• Detail-oriented and proactive, with the ability to maintain accurate records, support quoting and account activities, and improve workflow efficiency.

• Prior experience in a service, manufacturing, warehouse, or technical service environment, including knowledge of machine parts and service operations, is preferred.
• Experience creating, coordinating, or maintaining training programs and certifications for service teams is preferred.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while the AI agent simply helps move you forward faster. The best part?

They are available 24/7, so you can connect whenever it’s convenient for you.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Talent Rise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.