Emergency Services Representative

Emergency Services Representative

National Fuel is currently seeking an Emergency Services Representative for an outstanding career opportunity in our Operations Clerical department located at our Mineral Springs Service Center in West Seneca, NY. National Fuel is proud to have an inclusive workplace where hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

• Accurately relaying information regarding customer service and emergency situations to employees working in the field using radios or telephones, in a dispatch role
• Responding to customer calls regarding gas emergencies
• General clerical work including data entry, gathering data and creating reports, maintaining various maps and service line records and operation of office equipment
• Candidates must be available to work a flexible schedule that includes evenings, nights, weekends and holidays.

Candidates MUST be available to work ALL of the following schedules:

• 7:30 a.m. – 4:00 p.m.
• 1:30 p.m. – 9:30 p.m.
• 11:30 a.m. – 7:30 p.m.
• 4:00 p.m. – 12:00 a.m.
• 12:00 p.m. – 8:00 p.m.
• Midnight – 8:00 a.m.

This position is an integral part of a 24-hour, 7-day per week operation and schedule changes may occur with short notice.

• High school diploma or equivalent
• Excellent communication and customer service skills. Demonstrate attention to detail, organizational skills, and multitasking are required
• Strong Microsoft Office (Word and Excel) skills

• Emergency services background
• Experience in a phone center or customer service environment

This is a position within the Company's collective bargaining unit with a starting hourly rate of pay of $27.45, after 6 months $29.26/hr, and 1 year $32.30/hr.

National Fuel offers a comprehensive benefits package including the following:

• Medical and Prescription Drug Coverage
• Parental Leave for Mothers and Fathers
• Dental Coverage
• Tuition Reimbursement
• 401(k) with Company Match
• Life Insurance
• Company Funded Retirement Savings Account
• Flexible Spending Account
• Paid Vacation, Company Holidays & Sick Time
• Charitable Giving Programs

The successful candidate will be required to pass a DOT mandated drug test, as well as participate in random drug testing. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to  by July 8, 2026. Attachments with a.docm extension will not be accepted. Please reference position #26-056NY – Emergency Services Rep in the subject line of your email.