Client Services Admin

Client Service Administrator

The Client Service Administrator supports all aspects of the Technical Support Team functions. This position will assist in maintaining day-to-day operations of the department.

Duties and Responsibilities:

• Answers all inbound service calls transferred from Call Center for existing cases.
• Develops and maintains inbound call reports for Customer Response Center (CRC) in Lancaster and for the 24x7 Global Call Center.
• Assists team with updating Acumatica (CRM/ERP) with information related to Service Contracts, Equipment, SLAs/Entitlements and customer/portal users.
• Monitors Service Team's email inbox to create new cases and/or respond to manual requests.
• Completes order management steps to ensure timely processing of customer orders.
• Validates that customer orders align with parts quotes and terms and conditions.
• Ensures the customers are not on credit hold prior to processing orders or receiving technical support.
• Submits parts replenishment requests for (Critical Spare Parts Kit) CSPK consumption at customer sites.
• Follows up with Supply Chain, Logistics and Production regarding open Service Parts Orders and their statuses.
• Monitors RR/RC processing progress with Supply Chain and Operations to ensure timely resolution, sending regular status reports to the Customer Service Leader.
• Supports the team of Technical Support Specialists as needed for timely customer responses and case resolution.
• Assists sales team with miscellaneous requests often with little or no notice.

Position

Qualifications:

• High school diploma or equivalent
• Associates degree
• 2+ years of experience in administrative role
• Excellent verbal and written communication skills.
• Excellent interpersonal, Sales and Customer Service skills.
• Knowledge of MS Office suite required.
• Intermediate to advanced knowledge of Microsoft Excel
• Requires understanding of how to navigate through cloud-based tools such as CRM, ERP and other platforms.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced Customer-facing environment.

Physical Requirements/Abilities (If necessary):

• Office environment working primarily at a desk on a computer
• Ability to sit for long periods of time.
• Must be able to lift to 25 pounds at times.

At Schneider Electric, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you.

It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.