PT Account Support Representative

Posted Wednesday, July 1, 2026 at 4:00 AM

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We transform the automotive industry with data‑driven solutions and a culture of growth and autonomy.

• Multiple medical plans including a high deductible, low cost health plan
• Company‑sponsored Short‑Term Disability, Long‑Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, sick days, paid company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by law
• Employee Stock Purchase Program and opportunities to earn company stock
• Retirement planning through the Company’s 401(k)

The Account Support Representative works closely with car dealerships across the U.S. to support ACV Auctions’ business solutions. The role receives inbound phone calls and emails, resolves customer inquiries, performs outbound calls as needed, documents activities in Salesforce, and supports customer satisfaction.

Monday, Tuesday, Wednesday, Thursday, Saturday (Fridays and Sundays off)

• Actively support customer experience enhancements
• Receive inbound calls and emails from ACV customers
• Resolve inquiries using Salesforce and internal tools
• Perform outbound calls to resolve issues
• Document activities, strategies, and efforts in Salesforce
• Provide pre‑and post‑sales support to ensure repeat business
• Meet or exceed SLAs on issue resolution
• Understand ACV policies and procedures
• Collaborate with other departments (Titles, Payments, Transportation, Arbitration) to resolve inquiries
• Present ACV offerings, products, services, and new features to customers
• Communicate professionally with business owners and decision makers
• Meet or exceed all goals and KPIs set by management and the department
• Perform additional duties as assigned

• Ability to read, write, speak, and understand English
• High School Diploma or equivalent
• 1 year of administrative or customer service experience
• Team player with mentorship, collaboration, and developmental support skills
• Strong collaboration, time‑management, influencing, and prioritization skills
• Self‑motivated and able to work independently
• Adapt quickly to shifting priorities and assist others during the process
• Fluent Spanish a plus
• Understanding of systems, CRMs, GSuite, and Microsoft Office
• Ability to remain stationary for 50% or more of the workday
• Computer proficiency (typing, navigating applications, using mouse or trackpad)
• Ability to lift or move up to 25 lbs as needed
• Analytical thinking and problem‑solving ability
• Written and oral communication ability
• Ability to interpret information displayed on monitors or other screens
• Ability to work in an open‑office space for majority of time
• Travel may be required as needed

ACV is an equal opportunity employer. All qualified applicants are considered regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, veteran status, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

We do not provide immigration or work visa sponsorship for this position.

For information on our collection and use of your personal information, please see our Privacy Notice.

Compensation range is listed in the Job Details section of this posting.