Customer Success Specialist

Our client, a leader in the food industry, is seeking a Customer Success Hypercare Support Specialist to join their team. As a Customer Success Hypercare Support Specialist, you will be part of the Corporate Customer Service Department supporting Order Entry, Sales, Operations, and Cross-Functional Business Teams. The ideal candidate will have adaptability, strong problem‑solving skills, and excellent communication abilities, which will align successfully in the organization.

Job Title: Customer Success Hypercare Support Specialist (12‑Month Contract)

Location: Buffalo, NY

Pay Range: $25.00 - $30.00/hour

• Support projects, business initiatives, and process improvement efforts across multiple teams.
• Monitor operational performance metrics and identify trends, risks, and improvement opportunities.
• Prepare reports, status updates, and documentation to support business decisions.
• Learn and support internal systems, processes, and customer‑facing workflows.
• Identify operational challenges, escalated issues, and assist with implementing solutions.

• 2+ years of experience in project coordination, operations support, customer service, or a related business role.
• Strong communication and collaboration skills with the ability to work cross‑functionally.
• Proven problem‑solving and critical‑thinking abilities in a fast‑paced environment.
• Experience preparing reports, tracking metrics, and analyzing business performance.
• Proficiency in Microsoft Office; SAP, ERP, or CRM experience preferred.

• Opportunity to gain experience with a leading food manufacturing organization.
• Exposure to cross‑functional projects and business process improvement initiatives.
• Collaborative and professional work environment.
• Valuable experience supporting enterprise‑level operations and customer success programs.

Manpower Group is committed to providing equal employment opportunities in a professional, high‑quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.