Seasonal Customer Service Return Agent - Buffalo Airport

Overview

Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental, and Alamo car rental brands, and we are hiring a Seasonal Customer Service Return Agent for the National/Alamo brand.

The position is seasonal, with the window July 2026 - October 2026, and is limited to a maximum of 180 days.

The position pays $17/hour and is located at Buffalo International Airport (BUF), 4200 Genesee St, Buffalo, NY 14225.

• Thursday - Monday: 4:00 AM - 2:00 PM

We are hiring now for immediate openings.

Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self‑assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job related duties as assigned

Minimum qualifications and requirements:

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• This is a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being re‑hired.

Equal Opportunity Employer/Disability/Veterans