Call Center Representative

Call Center Representative – Appointment Setter

Bacon Home Remodeling – Buffalo, NY

Pay: $16–$25 per hour + Bonus Opportunities

Job Type: Part-Time to Full-Time

Location: Buffalo, NY

Bacon Home Remodeling is hiring a Call Center Representative / Appointment Setter to join our growing team in Buffalo, NY.

This position is focused on helping homeowners who have already requested information about our bathroom remodeling services.

No cold calling. No selling.

You will speak with interested homeowners, answer basic questions, and schedule free in-home consultations for our remodeling specialists.

We are looking for someone who is friendly, reliable, comfortable on the phone, and enjoys helping people.

• Answer incoming calls from homeowners responding to advertisements
• Contact homeowners who have requested information
• Schedule qualified appointments for in-home consultations
• Follow a provided call script and process
• Provide excellent customer service over the phone
• Gather and update customer information accurately
• Confirm scheduled appointments
• Enter customer details into the computer system
• Follow up with homeowners when needed
• Maintain accurate lead information and reports

• Customer service experience preferred
• Comfortable speaking with customers over the phone
• Good communication skills
• Professional and friendly attitude
• Basic computer skills
• Organized and detail-oriented
• Ability to follow a process and stay on task

Call center, appointment setting, sales, hospitality, or customer service experience is a plus, but not required. Training is provided.

• $16–$25 per hour based on experience
• Bonus opportunities
• Medical insurance
• Dental insurance
• Paid vacation
• Paid sick time
• Part-time and full-time positions available
• Training provided

Bacon Home Remodeling has over 25 years of experience helping homeowners improve their homes with high-quality acrylic bath remodeling solutions. We are a growing company that values teamwork, customer service, and employee success.

If you enjoy talking with people and want a steady opportunity with a growing company, apply today to join the Bacon Home Remodeling team!