Client Service Project Manager

Why Join Us

At Dates Weiser, we are committed to customer choice, and our vast portfolio of mixed materials and streamlined processes reflect our commitment to quality and sustainability. Adaptable product lines and the flexibility of our finishes guarantee the seamless integration of our products into any environment. Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do.

Being a part of Dates Weiser means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Dates Weiser to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

• Provide comprehensive customer service assistance for all inquiries related to products, pricing discrepancies, lead times, service parts availability, order placement procedures, and sample/literature request.
• Determine causes and resolutions for warranty issues and serve as the point person for all future warranty needs.
• Provide order status updates and support requests to expedite, delay, modify, or cancel orders.
• Coordinate and fulfill Quick Ship orders in partnership with Logistics and Manufacturing.
• Process service authorizations, invoices, and determine responsibility for internal charges.
• Offer installation guidance and coordinate site deliveries.
• Act as the central liaison between internal teams and external clients to define, communicate, and maintain project scope, timelines, and expectations.
• Provide dealer/client with engineering shop drawings for accuracy and approval prior to fabrication.
• Ensure all revisions or redline changes are properly captured, documented, and issued as change orders when applicable.
• Assist in prioritizing drafting and engineering schedules.
• Request and submit material samples as needed for customer approval.
• Conduct regular project status reviews with internal teams and advise customers of any changes, risks, or required adjustments.
• Confirm jobsite readiness and coordinate installation with dealers or contracted installation companies.
• Coordinate shipping requirements with the shipping department.
• Address punch‑list items and support resolution to completion.
• Serve as the customer advocate within the organization, escalating and tracking issues until resolved.
• Notify internal stakeholders when production or schedule delays occur and maintain visibility of customer ship dates across all teams.
• Maintain positive working relationships in a demanding environment with customers, co‑workers, and cross‑functional partners.
• Perform additional duties as assigned to meet business objectives.

• Bachelor’s degree in design or project management preferred, or equivalent experience.
• 3–5 years of experience in customer service, project management, sales, or a commercial customer‑facing role; manufacturing or service industry experience strongly preferred.
• Ability to read and interpret blueprints, technical drawings, and engineering documentation.
• Expert knowledge of products, processes, and technologies to support customer needs;
  Geiger/MK family of brands knowledge preferred.
• Strong account management, workload planning, and time‑management skills; ability to work additional hours and travel as needed.
• Proven ability to create, negotiate, and implement solutions to customer or project challenges.
• Demonstrated ability to adapt to change and integrate new processes and procedures.
• Demonstrated ability to maintain strong working relationships across cross‑functional teams.
• Excellent communication skills including verbal, written, negotiation, listening, conflict resolution, and professional presentation.
• Proficiency with office automation and communication tools used within the MK environment.
• Must be able to perform all essential functions with or without reasonable accommodation.

We hire qualified applicants representing a wide range of backgrounds and abilities. Dates Weiser is comprised of people of all abilities, gender identities and expressions, ages,…