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Community Solutions Customer Service Representative
Job in
Buffalo, Erie County, New York, 14201, USA
Listed on 2026-07-18
Listing for:
Spectrum
Full Time
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Spectrum - - Responsibilities:
Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools;
Manage account activation, maintenance and billing concerns through thoughtful phone support;
Recommend upgrades and solutions based on customer needs to enhance product value;
Process orders and navigate account management systems for new sales and account updates;
Facilitate escalations and determine if field visits are needed for complex issues
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