Merchant Customer Service Specialist

Job in Buffalo, Erie County, New York, 14221, USA

Listing for: M&T Bank

Full Time position
Listed on 2026-07-27

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Customer Success Mgr./ CSM

Salary/Wage Range or Industry Benchmark: 20.55 - 34.25 USD Hourly USD 20.55 34.25 HOUR

Position: Merchant Customer Service Specialist I

Customer Service Representative

Act as the primary customer service contact in Merchant Customer Service phone queue for in-bound customer/client calls solving problems and answering inquiries for all merchant services' products, utilizing excellent oral and written communication skills.

Primary Responsibilities:

Receive incoming customer client calls using excellent customer service and telephone skills.

Answer inquiries and resolve customer issues for all merchant services' products.

Uses 14 to 15 related software's, mainframe applications for servicing clients

Understand processing on 6 different Merchant processing platforms.

Answer specialized chargeback questions

Work directly with external business and corporate customers, sales representatives and Merchant Services operational staff to resolve product issues, customer problems and more complex inquiries.

Identify and monitor clients daily for fraud or high risk processing

Make recommendations on account adjustments, fees and waivers to client accounts.

Technical trouble shooting of equipment and assessment, preparation and ordering of replacement equipment for the client

Education and Experience

Required:

Associate's degree and a minimum of 1 year customer service/computer or related experience, or in lieu of a degree, a combined minimum of 3 years' higher education and/or work experience, including a minimum of 1 year customer service/computer or related work experience.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:

Williamsville, New York, United States of America