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Customer Experience Analyst I: Voice of Customer Insights

Job in Buffalo, Erie County, New York, 14266, USA
Listing for: Acv-Auctions
Full Time position
Listed on 2026-08-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 52000 - 68000 USD Yearly USD 52000.00 68000.00 YEAR
Job Description & How to Apply Below

ACV Auctions is a technology-driven marketplace for dealers to buy and sell used vehicles. The Analyst I, Customer Experience, supports customer sentiment, triages concerns, and helps implement customer-centric initiatives to enhance satisfaction across channels.

You will maintain customer records and collaborate with internal teams to resolve issues. We value growth, autonomy, and a people-first culture, offering learning opportunities and a comprehensive benefits package.

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