Chat Ticketing Support Specialist — Fast Resolutions & Empathy
Job in
Buffalo, Erie County, New York, 14266, USA
Listed on 2026-08-01
Listing for:
Leading Edge Connections, LLC.
Full Time
position Listed on 2026-08-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Leading Edge Connections, LLC is seeking a Chat Ticketing Support Representative in Buffalo, NY to provide top-tier customer service via chat, email, and phone using Gorgias and Zendesk.
This full-time onsite role requires 1–3 years of CRM/ticketing experience, 30 wpm typing with 90% accuracy, strong written communication, and the ability to resolve issues quickly while meeting client metrics. Pay is $18 per hour with paid training and 40-hour weeks.
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