Customer Service Representative

Responsibilities

• Successfully complete training to become knowledgeable about the waste services industry and Modern’s services and policies.
• Respond in a timely and accurate manner to residential and commercial customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner.
• Effectively respond to routine issues regarding service matters, which may involve outbound calls and other communications to resolve service inquiries and equipment issues.
• Return all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner.
• Receive and review individual performance metric reports and action plans with manager to understand individual performance.
• Enter service data into computer.
• Log information about customer service interactions into systems; updates information in a timely and accurate manner in order for associates to track service inquiries and resolution.
• Perform other job-related duties as assigned or apparent.

• High School Diploma or GED (accredited)
• 2 – 3 years of Customer Service experience, call center environment preferred
• Basic use of the MS Office (Word, Excel and Outlook)
• Strong keyboarding skills
• Professional email communication skills
• Excellent verbal, written and analytical skills
• Good time management skills to prioritize and plan work activities
• Positive and engaged attitude.
• Identifies and resolves problems in a timely manner
• Reacts well under pressure and treat others with respect
• Work efficiently and effectively, both independently and as a team to ensure call standards.
• Balances team and individual responsibilities and helps build a positive team atmosphere
• Adapts and able to deal with frequent changes in the work environment.

Demonstrates strong customer service skills with a focus on effective communication and problem resolution. Proficient in data entry and performance tracking while maintaining a positive and adaptable attitude in a dynamic work environment.

• Customer Service Experience
• Call Center Environment
• MS Office Proficiency
• Verbal And Written Communication Skills
• Time Management Skills

• Data Entry
• Performance Metric Analysis
• Keyboarding Skills
• Service Data Logging

• Problem Solving
• Adaptability
• Team Collaboration
• Positive Attitude
• Pressure Management

• High School Diploma
• GED

• Waste Services Industry
• Customer Service Calls
• Service Inquiries
• Equipment Issues