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Customer Experience Analyst I: CX Insights & Support
Job in
Buffalo, Erie County, New York, 14266, USA
Listed on 2026-08-03
Listing for:
BetterCloud
Full Time
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Better Cloud in Buffalo, NY is seeking an Analyst I, Customer Experience to monitor customer sentiment, triage concerns, and follow up on survey feedback. You will help maintain accurate records and support customer-centric initiatives across cross-functional teams.
The role emphasizes timely responses via email, phone, chat, and reviews, with a focus on identifying root causes and communicating effectively with customers.
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