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Service Center Lead: Customer Experience Expert
Job in
Buffalo, Erie County, New York, 14266, USA
Listed on 2026-08-04
Listing for:
Pep Boys
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Pep Boys Buffalo is seeking a Customer Service Lead to deliver top-tier experiences at our service center and to act as a trusted on-site leader when management is not present.
The role emphasizes mentoring Customer Service Advisors, leading operations across shifts, and partnering with technicians to ensure safety, compliance, and exceptional customer service. Strong communication and a drive to improve service quality are essential.
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