Customer Service Coordinator

Job Title: Customer Service Coordinator

Location: Amherst, NY

Employment Type: Temp to hire

Industry: Office Equipment

Compensation: $21.00/HR

Schedule: Monday-Friday 8AM to 5PM, 100% onsite

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

• Answer customer calls and emails, enter service requests, and provide scheduling and service updates.
• Coordinate technician schedules, dispatches, installations, and service follow-ups.
• Order parts and coordinate inventory needs with the warehouse.
• Maintain accurate service records, certifications, and customer information.
• Support daily administrative tasks and service department operations.
• Coordinate company vehicle scheduling, maintenance, and compliance.
• Assist with service issues, escalations, and process improvements.

• Minimum of a High School Diploma of GED is required
• Proficiency in Microsoft Office suite

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Talent Rise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.