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Stadium Customer Experience & Engagement Lead
Job in
Buffalo, Erie County, New York, 14266, USA
Listed on 2026-08-06
Listing for:
Legends Hospitality, LLC
Full Time
position Listed on 2026-08-06
Job specializations:
-
Customer Service/HelpDesk
Event Management & Planning, Customer Service Rep
Job Description & How to Apply Below
LEGENDS GLOBAL in Buffalo, NY, is hiring an Employee Engagement and Customer Service Manager to develop the stadium's new customer service program for the upcoming New Highmark Stadium opening.
You will analyze survey results, implement action plans, and ensure an exceptional guest and employee experience for gamedays and events. The role is on-site, requires flexibility to work extended hours, including nights, weekends, and holidays.
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