Customer Success Manager
Listed on 2026-08-22
-
Customer Service/HelpDesk
Client Relationship Management -
Management
Client Relationship Management
Customer Operations Manager
Customer Success Manager | Manufacturing Leadership | Customer Experience
The TRG Growth Practice is partnering with a leading manufacturer of engineered building products to identify a Customer Operations Manager to lead customer care and operational support within a growing manufacturing organization. This is a high‑impact leadership role overseeing customer care, order management, and operational support teams responsible for the end-to-end customer experience. You'll lead multiple customer‑facing teams supporting technical product inquiries, application support, order management, change orders, fulfillment execution, and issue resolution while ensuring customers receive timely, accurate, and consistent service.
Partnering closely with Sales, Operations, Supply Chain, Engineering, and regional leadership, you'll lead standing up a new team within the department, drive continuous improvement through process optimization, automation, and AI‑enabled solutions. Just as importantly, you'll coach and develop high‑performing teams while fostering a culture built around accountability, collaboration, and customer focus.
This is an excellent opportunity for a people‑first leader who enjoys solving operational challenges, improving the customer experience, and influencing the future of a growing organization.
What We Are Looking For :- Bachelor's Degree required
- 5+ years of leadership experience managing customer care, customer service, order management, sales operations, or customer support teams within a manufacturing environment
- Demonstrated success leading high-volume order management, change orders, backlog management, and fulfillment coordination
- Proven ability to develop high-performing teams and partner cross-functionally with Sales, Operations, Supply Chain, and Engineering
- Experience using customer-facing KPIs, continuous improvement, automation, or AI to improve operational performance and the customer experience
All applicants must be authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin,
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).