Freight Customer Experience Specialist
Job in
Buffalo, Erie County, New York, 14266, USA
Listed on 2026-08-23
Listing for:
Sonwil
Full Time
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
Sonwil is seeking a Customer Experience Representative to support our freight brokerage division. You will serve as the main contact for shipment updates, address customer concerns, and coordinate with internal teams to deliver cost-effective logistics solutions.
As a CXR, you will interact with customers daily, build relationships with shippers, and help ensure a seamless customer experience while maintaining high service standards in a collaborative team setting.
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