Digital Account Representative
Listed on 2026-08-24
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Digital Account Representative
Date:
Aug 20, 2026
Location:
Amherst, New York, US Requisition
Company:
Firstsource Advantage
Location:
Amherst, NY Pay: $19.00 per hour
Start Date:
Monday September 21st
Schedule:
Training:
Monday to Friday, 8:30AM-4:30PM
Work Hours:
Monday to Friday, 9:00AM-6:00PM
Are you ready to grow your career while making a real impact? Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as Account Representatives (Collections). This is more than just a job — it's a chance to build a stable, rewarding career in a supportive and fast-paced environment.
What You'll DoEngage with customers to understand their financial situations and recommend appropriate payment solutions Handle inbound and outbound calls professionally and empathetically Work with compliance in mind by following federal and state regulations Meet performance goals related to call quality, resolutions, and collections metrics
What We're Looking ForHigh school diploma or GED required At least 6 months of customer service or sales experience Stable work history and a professional demeanor Strong communication, problem-solving, and computer skills Ability to manage confidential information with care and discretion Reliable, self-motivated, and goal-oriented
Why Join Firstsource?Career Advancement:
We promote from within and support your growth Meaningful Work:
Help customers take control of their financial future Team-Oriented Culture:
Be part of a collaborative and supportive team Skill Development:
Learn and grow with hands-on experience in collections and customer service Benefits (Eligible After 90 Days):
Medical, Dental, and Vision Insurance 401(k) Retirement Plan with matching Paid Training Monthly Incentives and Recognition Programs PTO
Take the Next Step in Your Career Apply today to join Firstsource Advantage and start building a future you're proud of.
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