Customer Service Representative
Listed on 2026-08-26
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Management
Do you take pride in helping people, staying organized, and creating exceptional customer experiences? If so,
Zenner & Ritter
is looking for a
full-time Client Success Representative
to join our team in Lancaster, NY. This is an opportunity to become the trusted voice of a well-established company, make a real impact every day, and build a rewarding career with a team that values your contributions.
Pay
:
We offer our Client Success Representative a competitive wage of$19-$29 per hour
.
We have been a trusted name in home services for over 90 years, and we're continuing to grow! We're not just offering jobs-we're offering long-term careers. As the largest residential heating and cooling company in Western NY, we're expanding our services to include plumbing, electrical, energy, and green technology solutions. Whether you're interested in management, accounting, sales, customer service, or technical roles, we have opportunities for you to join a team committed to innovation and exceptional service.
With flexible scheduling, excellent benefits, supportive team members, and a strong focus on career development, Zenner & Ritter is the perfect place to grow! Join us!
If you meet the following criteria, we want you as our Client Success Representative!
- Customer service experience
Customer service experience in a call center is a plus!
As our full-time Client Success Representative, you'll be a primary contact for customers, creating positive experiences from their initial outreach. You'll assist with service calls, attentively address their needs, and coordinate next steps with professionalism. Additionally, you'll engage current customers about maintenance opportunities to foster strong relationships. Accurately documenting key information will ensure a seamless experience for customers and team members.
- Health, dental, and vision
- Paid time off (PTO)
- 401(k) with a company match
- Life insurance
- Bonus structure
- Employee Assistance Program (EAP)
- Growth opportunities
- Short- and long-term disability
- Company parties
- Company phone and uniforms
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