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Customer Service Representative
Job in
Buffalo, Erie County, New York, 14204, USA
Listed on 2026-09-02
Listing for:
A-Line Staffing Solutions
Full Time
position Listed on 2026-09-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Location:
Buffalo, NY (Must be local) Work Setup:
Remote after initial onboarding/training;
Day 1 is onsite to pick up equipment and confirm setup. You may also be asked to come onsite for meetings/projects as needed. Pay $18.00/hr starting Pay increase after ~30 days (increase is scheduled for the first Monday after 30 days, per the job notes) Schedule Monday–Friday (no weekends) Must be flexible to work an 8-hour shift within a broader window (typically 8:00 AM – 11:00 PM) Busy season: 40 hours/week + overtime as needed Off-season: hours may fluctuate (about 32–40/week) based on client need About the Role As a Benefits Customer Service Representative, you’ll support members through benefit enrollment and updates to health and/or pension plans.
You’ll spend most of your day assisting members by phone, with opportunities to support via chat/message center/email as you gain experience. This role is ideal for someone who enjoys helping people, communicating clearly, and working in a structured service environment.
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