Customer Experience Analyst - CX Insights & Support
Job in
Buffalo, Erie County, New York, 14266, USA
Listed on 2026-09-10
Listing for:
ACV Auctions
Full Time
position Listed on 2026-09-10
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Success Management, Technical Support
Job Description & How to Apply Below
ACV Auctions, a fast-growing technology company, seeks an Analyst I in Customer Experience in Buffalo, NY. You will monitor customer sentiment, triage concerns, and execute survey feedback follow-up with cross-functional teams to improve satisfaction.
You will manage accurate customer records, respond across channels, and help implement customer-centric initiatives. A bachelor’s degree and 1–3 years in customer service are required, with Salesforce experience a plus.
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