Customer Experience Representative

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

Learn more rammicro.comCome join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Help Customers Grow. Drive Business Success.

Ingram Micro is seeking a Customer Experience Representative (CER) to support customers, vendor partners, and internal sales teams by delivering exceptional service, driving platform adoption, and helping customers maximize the value of our solutions.

As a Customer Experience Representative, you will serve as a trusted resource for a portfolio of customers and vendors, providing support, education, and recommendations that help drive customer satisfaction, sales growth, and overall business success. This role combines customer engagement, sales support, solution enablement, and relationship management.

If you enjoy building relationships, identifying opportunities, solving problems, and helping customers achieve their goals, we'd love to hear from you.

Key Responsibilities Customer Success & Platform Adoption Promote adoption and utilization of the Xvantage platform among customers and vendor partners.

Analyze available data and insights to identify opportunities for growth and improved customer outcomes.

Help customers maximize the value of Ingram Micro's solutions, services, and programs.

Deliver recommendations that support customer retention, engagement, and business growth.

Solution Enablement Develop a strong understanding of Ingram Micro's products, services, and technology solutions.

Stay informed on industry trends, emerging technologies, and competitive offerings.

Support the creation and delivery of customer-facing presentations, sales resources, and enablement materials.

Participate in training sessions to strengthen customer knowledge and adoption of solutions.

Sales Support Partner with sales teams to understand customer needs and recommend appropriate solutions.

Assist with customer communications, proposals, and other pre-sales activities.

Support pipeline development, customer acquisition, and cross-sell opportunities.

Contribute to initiatives that drive revenue growth and customer satisfaction.

Customer Engagement Build strong relationships with customers through proactive outreach and ongoing support.

Understand customer goals, challenges, and business needs.

Provide timely, professional responses to customer inquiries and service requests.

Deliver a positive customer experience throughout the customer lifecycle.

Vendor Relationships Collaborate with vendor partners to stay current on products, promotions, and programs.

Leverage vendor resources to provide the best solutions for customers.

Act as a liaison between customers, vendors, and internal teams when needed.

Qualifications Required Bachelor 's degree or equivalent combination of education and experience.

Minimum of 3 years of experience in customer service, customer success, account support, sales support, account management, or a related field.

Experience working directly with customers in a professional business environment.

Strong problem-solving and relationship-building skills.

Preferred Experience within technology, distribution, SaaS, cloud, telecommunications, or related industries.

Knowled…