Customer Service Representative

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.

When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge:
Great Company, Great Culture, Great Rewards, and Great Careers.

As an Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service.

• Compensation &
  
  Incentives:
  
  Starting Salary: $20.15/hour ($40,602.25 annually).
• Differentials: +10% for evening shifts; +20% for weekends.

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Professional Growth:
  Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.

Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.

300 Crosspoint Pkwy Getzville, NY 14068

Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.

Resolve customer concerns, ensuring a positive experience.

Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.

Enhance customer satisfaction through meaningful interactions.

Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. An effective communicator who understands the importance of listening and being empathetic. High School Diploma or GED required;
College degree preferred.

• Strong customer service
• interpersonal
• problem-solving
• empathy skills

Adaptable, detail-oriented, and able to prioritize and multitask across platforms.

Available to work evenings, weekends, and holidays.

$19.34 - $29.51 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

• Great Company:
  Protecting customers through life’s twists and turns with innovation and integrity.
• Great Careers:
  Personalized development programs, mentorship, and certification assistance.
• Great Culture:
  Inclusive and collaborative culture rooted in shared success.
• Great Rewards:
  Competitive pay, benefits, and…