Teller, Customer Service​/HelpDesk

Location: Depew, NY

Employment Type: Direct Hire

Industry: Credit Union

Compensation: $21.75/HR to $23.50/HR

Schedule: Monday-Friday 9AM to 5PM with rotational Saturdays with team (Once a month)

The Member Account Specialist is a front-line, member-facing role responsible for onboarding new members, opening new accounts and helping serve existing members with account setups and questions. Daily work will involve meeting with members in person, as well as answering phone calls and email/online inquiries.

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• Open an average of 8-10 new member accounts daily
• Onboard new members and explain credit union ownership benefits
• Identify member needs and recommend appropriate products and services
• Assist with account questions, troubleshooting, and issue resolution
• Handle 10-15 calls daily
  , return voicemails, and respond to member inquiries
• Support online banking, digital services, and electronic transactions
• Manage a high volume of interactions, assisting 40-50 members per day
• Process teller transactions, including deposits, withdrawals, transfers, loan payments, and check cashing
• Maintain an accurate cash drawer and follow cash-handling and audit procedures
• Follow credit union policies, procedures, and compliance requirements
• Support daily branch operations and assist team members as needed
• Protect confidential member information
• Contribute to a positive, collaborative, team-oriented environment

• High School Diploma or GED required; some college coursework preferred
• 3+ years of customer service experience
• 1+ years of hands-on cash handling experience
• Strong multitasking and problem-solving skills
• Ability to remain calm, friendly, and accurate in a fast-paced environment
• Comfortable engaging with members in person and over the phone
• Strong attention to detail and accuracy
• Ability to travel between both branch locations

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Talent Rise, Viaduct) are an Equal Opportunity Employer.

Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.