Customer Service Representative

Order Management — Process new orders, changes, cancellations, and expedite requests for aftermarket spares and repair services.

Customer Communication — Serve as the primary point of contact for assigned accounts; provide timely updates on lead times, delays, quality holds, and shipping status.

RMA & Warranty Coordination — Initiate and track RMAs, warranty evaluations, and repair orders; communicate inspection findings and final dispositions.

Issue Resolution — Investigate shortages, shipment errors, quality concerns, and production delays; collaborate with planning, quality, engineering, and logistics teams.

Safran Aerosystems Oxygen Systems US (AVOX Systems Inc) is a U.S. based Safran Company located in Lancaster, NY that designs, manufactures and services oxygen life support respiratory systems, related personal protective equipment, and aircraft accessories for the aviation and government markets. Safran Aerosystems Oxygen Systems US functions as a part of Safran, with international locations. We provide innovative oxygen solutions to the aircraft industry.

For 90+ years, Safran Aerosystems Oxygen Systems US (formerly Scott Aviation) has been a supplier of respiratory systems and components for aviation use. We have a reputation for commitment to quality and service and have always strived to support and delight our customers.

Safran Aerosystems Oxygen Systems US (AVOX Systems Inc.) provides oxygen systems and components for both commercial and military aircraft. Our products are currently flying on most operating aircraft, including rotary wing.

Our products include:

• Masks for crew and passengers on civilian and military aircraft
• Cylinders for storing oxygen onboard
• Chemical generators for producing oxygen
• Regulators of all types to control oxygen pressure and flow
• Valves to control the flow of oxygen
• Accessories to stow, mount, refill, monitor, dispense and discharge

We remain dedicated to the same levels of service and performance excellence which earned the company its stellar standing in the aviation industry.

Preferably an Associates degree is Business Administration or management

Excellent written and verbal communication skills—professional, concise, and customer‑focused.

Strong problem‑solving skills and comfort working with cross‑functional teams.

Ability to manage multiple priorities in a fast‑paced environment.