Technical Service Engineer

Overview

Pride Now is hiring a Technical Service Engineer fo
r our client in the Tonawanda/Buffalo, NY area. This is a direct hire position with full time benefits with our client- a global leader in designing and manufacturing advanced aseptic processing and freeze-drying equipment for the pharmaceutical and biotech industries.

Salary: $65k-$75k dependent on experience

• Coordinating and supporting key customer service suppliers for outsourced repairs and services of capital equipment.
• Providing technical expertise on equipment and maintaining vendor relationships at a technical level.
• Acting as internal coordinator for CS programs and equipment rebuild/refurbishment activities.
• Assisting Strategic Account Managers (SAMs) with material selection, equipment knowledge, and service offerings.
• Managing CS projects in SAP, including material structures, parts processing, and creation of new materials.
• Coordinating expedited vendor services and materials for time-sensitive requests.
• Providing technical support to global Customer Service teams.
• Supporting Business Development with technical input as needed.
• Conducting or assisting with departmental audits.
• Monitoring and implementing new technologies and changes introduced by vendors/suppliers.
• Leading or supporting capital equipment upgrade projects.
• Coordinating logistics and production activities related to CS projects and upgrades.
• Handling warranty processing of parts and materials with vendors.
• Creating SAP structures and BOMs, and managing project reporting and material documentation.
• Performing engineering reviews on CS projects and upgrades.
• Promoting and adhering to SHEQ (Safety, Health, Environment, and Quality) requirements across all responsibilities.

• Bachelor's degree in engineering or equivalent technical experience.
• Excellent organizational skills and ability to manage workload and that of the Service Engineering team.
• Strong self-direction, efficiency, and communication skills.
• Ability to prepare accurate, detailed quotes for capital equipment.
• Availability to travel nationally and internationally (up to 15%).
• Willingness to work overtime when needed.

• Knowledge of freeze dryer upgrades.
• Organized approach to work and proactive attitude.
• Knowledge of refrigeration systems.
• Knowledge of hydraulics and vacuum systems.
• Understanding of electrical systems, electrical distribution, automation, and controls.

We provide comprehensive medical, dental, vision, and disability insurance and a 401(k)-retirement plan.