East Coast Field Application Engineer

Location:

East Coast, USA [Buffalo, NY, NYC, NY, Atlanta, GA, Boston, MA]

Salary Range: $70,000 – $90,000

Become Part of the Revolution

If you’re looking to join the hottest tech company in the fast-growing 3D printing market, this is the role for you. As an Applications Engineer, you will be working with printer technologies, additive materials, data, and processes that are on the leading edge of the industry.

As an Applications Engineer, you will become a technical expert in promoting Post Process solutions to customers aligning with various print technologies. This will require building relationships with current customers, supporting sales efforts with prospective customers, and continuing to monitor the ever-changing applications developing in the AM industry. At Post Process, we are driven to provide Exceptional Customer Satisfaction through frequent communication and timely support.

As the technical expert in AM applications, you will regularly assist the Sales team with potential customer visits. During these visits, you will be the technical voice for any customer questions as they relate to the PPT solutions or customer applications and parts. These parts will span the full range of the manufacturing sector, from automotive to aerospace and medical. The AE will conduct this effort for both the PPT Territory Business Development Managers (TBDMs) and Channel Partner Sales teams.

After the sale, Applications Engineering will oversee the installation process. This will include certifying technicians, maintenance staff, and manufacturing personnel that will utilize our comprehensive solution (software, hardware, chemistry). Applications Engineering will have responsibility for the maintenance and repair of previously installed equipment either under warranty or with customers that have purchased a Service Contract. Exceptional customer service during the contract period will help us achieve our aggressive Service Contract renewal rate.

Our technologies are constantly evolving along with the needs and requirements of our expanding customer base. Applications Engineers at Post Process Technologies will be at the front line, determining what these needs are, and playing a vital role in the growth of both the company and the industry of Additive Manufacturing.

The essential functions of the position include, but are not limited to, the following:

• Work with customers to understand their applications and how Post Process Technologies solutions will work for those applications.
• Provide application-specific details to FINISH3D for processing benchmarks from the customer.
• Nurture and maintain trusted-advisor customer relationships beginning with the Benchmark process, through headquarter visits, site inspection, equipment installation, and continued post-sale support, resulting in exceptional customer satisfaction.
• Spend notable time in Buffalo learning/understanding the technology and performing tasks including supporting the Benchmark process and becoming fully knowledgeable on how our Hardware,
• Software and Chemistry (media and detergents) all work together to achieve optimal post-print results across all additive manufacturing technologies from thermoplastics, photopolymers, and metals.
• Establish and maintain regular post-sale communication with each assigned customer to ensure equipment is being fully utilized and generating regular consumable sales.
• Assist in the development of training materials, user guides, and maintenance procedures used both for customers and PPT employees as initial training tools and continued education.
• Work directly with the Sales Team to identify Key Opportunities with existing and potential customers
• Serve as the technical “voice of the customer” liaison between the customer and FINISH3D to promote continuous improvement activities in Hardware, Software, and Chemistry development.
• Regularly update FINISH3D of new or advanced additive materials, processes, and customer applications and make recommendations for product improvements and or new product developments to ensure Post Process Technologies maintains its position as the leading market innovator.
• P…