Electrical Engineer - BESS in Buffalo

About Sungrow

Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power.

The Electrical Engineer position is a hybrid or onsite role depending on department requirements. It is a dynamic, fast-track role reporting to the Engineering Supervisor/Manager within the service engineering group. This position is a highly technical, customer-facing member of the service engineering team.

• Perform engineering assignments involving technology applications in the installation, operation, testing, and maintenance of solar inverters and battery storage technologies.
• Lead complex field engineering assignments.
• Interact with customers to explain the technical scope of projects.
• Create and update field service procedures for troubleshooting and maintenance.
• Provide training to customers, vendors, and internal personnel as a virtual member of the training center.
• Coordinate with R&D engineering in China for technical documents and training.
• Be responsible for technical issues in a designated region based on the job assignment.
• Lead the preparation of root cause reports to customers.
• Lead and track technical issues from customers/FST/PM/etc. in Airtable to visualize the issue resolution process.
• Analyze failures for trends and provide proactive actions and reports.
• Provide feedback to the R&D team on potential mechanical and electrical design improvements.
• Advise, provide training on, and lead employees on various safety-related topics.
• Perform electrical and electronic troubleshooting and testing of solar inverters and components in the field or laboratory. Use of PQA and oscilloscope as needed.
• Troubleshoot to investigate solar plant issues such as battery issues, inverter faults, inverter design issues, and utility grid transients.
• Work with customer SCADA engineers to set up systems communication and parameters.
• Research alternative components suitable for field use.
• Independently perform a range of field service tasks involving communication with Factory Engineering and the customer’s solar plant engineer.
• Coordinate with engineering, logistics, finance, and program management to maintain solar/BESS plants.
• Assist with repair activities in the Service center.
• Prepare and submit field reports to customers and management.
• Support development of technical proposals and provide comments on technical content and level of effort.
• Conduct site visits, experimental investigations, and analyze engineering problems. Propose solutions and recommendations.
• Inspect working conditions to ensure compliance with safety guidelines.
• Participate in weekly calls with Engineers from Headquarters to review progress on issue resolution.
• Provide details for monthly reports.

• Ability to work with test equipment and hand tools as required.
• Customer service, problem-solving, decision making, and analytical skills.
• Effective written and verbal communication skills.
• Broad knowledge of electrical and construction site safety.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Basic knowledge of Electrical Safety Standards.
• Valid driver’s license with a clean driving record.

• 4 years of experience in power electronics-related roles as service engineer/application engineer/R&D/Product Management or similar, or 2 years of experience with a Bachelor’s degree or higher in electrical engineering or related field.
• Solar industry, battery industry, or power electronics experience preferred.

• Technical problem-solving and analytical skills.
• Self-starter with strong initiative and excellent communication.
• System and product-level mindset.
• Organized, detail-oriented, and…