Sr. Technical Support Engineer (Edwards Vacuum

Position: Sr. Technical Support Engineer (Edwards Vacuum)
Location and Compensation

Buffalo, NY
* Be part of an exciting journey as we prepare for production at our new facility in the Western New York Science & Technology Advanced Manufacturing Park (STAMP).

Edwards Genesee location address: 6685 Crosby Rd Basom, NY 14013

Salary Range: $77,000 - $119,000

Compensation may vary outside of this range depending on several factors, including a candidate's qualifications, skills, competencies, experience, and location.
Your role

The Senior Technical Support Engineer provides expert technical support for Edwards Vacuum's semiconductor vacuum pump portfolio by resolving product issues with minimal impact to customers and operations, serving as a product performance and failure analysis authority, and driving product improvements, obsolescence solutions, and technical innovation in collaboration with global customers, service centers, and cross-functional teams.

The Senior Technical Support Engineer is accountable for the following principal areas of work:

Resolve complex product, application, quality, and safety issues for customers and operations to minimize business disruption, protect customer satisfaction, and ensure timely containment and corrective action.
Establish product performance and failure analysis conclusions that enable accurate root cause identification, data-driven recommendations, and effective resolution of field and factory issues.
Provide authoritative technical support for assigned Edwards Vacuum pump products so customers, service centers, Product Companies, and internal teams receive clear, accurate, and timely technical guidance.
Lead and support product improvement and obsolescence resolution outcomes that improve reliability, manufacturability, serviceability, and long-term product supportability.
Deliver technical investigations and support commitments on agreed timelines, quality expectations, and cost objectives to meet customer, operational, and business priorities.
Produce complete technical documentation, test evidence, and communication outputs that meet Edwards, customer, and semiconductor industry standards and enable informed decision-making.
Strengthen cross-functional technical capability and continuous improvement by sharing expertise, improving analysis and test practices, and collaborating effectively across R&D, Operations, Quality, Supply Chain, Manufacturing Engineering, customers, and service teams.
To succeed, you will need

The ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employees or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

Bachelor's degree in Mechanical, Materials, Electrical, or related Engineering discipline, or equivalent technical education and relevant experience.
Minimum of 5 years of relevant engineering experience in technical support, product engineering, failure analysis, manufacturing engineering, or product development for complex mechanical, electromechanical, vacuum, compressor, pump, or rotating equipment systems.
Practical experience resolving product, production, service, or customer issues using structured investigation, root cause analysis, and corrective action methods.
Experience working with cross-functional teams such as R&D, Operations, Quality, Manufacturing Engineering, Supply Chain, service centers, and customers to deliver technical issue resolution or product improvement outcomes.

*** Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.**
* Physical Demands

This role involves a mix of desk-based engineering tasks, on-site inspections, and interaction with manufacturing processes, requiring moderate physical activity in varied environments.

Sitting/Stationary Positioning:
Remains in a seated position frequently (about 40-50% of the time) for tasks such as designing, analyzing data, or using computer-aided design (CAD) software.

Hand and Finger Use/Dexterity:
Uses hands to handle, control, or feel objects, tools, or controls occasionally to moderately (30-40% of the time), with manual dexterity and arm-hand steadiness for tasks like sketching, operating computers, or handling small tools; near vision required for detailed drawings or screens.

Standing/Walking:
Traverses moderate distances or remains in an upright stationary position frequently (30-40% of the time) to inspect production lines, collaborate with teams, or evaluate equipment on the shop floor.

Moving Objects/Lifting/Carrying:
Occasionally moves, transports, or positions objects weighing up to 20 pounds, such as tools, prototypes, or materials, during inspections or testing; requires…