Hardlines Engineer

Overview:

• Business
  
  Title:
  
  Hardline Engineer I
• Position Title:
  
  Hardlines Engineer I
• Division:
  Consumer Products Services
• Entity:
  Consumer Products Services
• Reports to:
  
  Hardlines Supervisor
• FLSA:
  Exempt
• Location:
  
  Buffalo
• Hours Worked:
  Typically, Monday through Friday, 40 per week.

However, must be flexible to meet the needs of the department and complete other projects as assigned.

This position is responsible for reviewing the accuracy of data and serving as a technical liaison with clients. Responsibilities include reading and interpreting standards and regulations, conducting technical training, quoting projects, and working with clients to resolve technical problems.

It is everyone’s responsibility to live out our Values and Absolutes by Shaping a World of Trust while ensuring responsible progress.

• Offer problem resolution, as applicable, for any client issues or questions with the aim of enhancing client satisfaction and improving client relations.
• Understand and interpret standards for appropriate test methods.
• Reviews contract requirements prior to testing in order to assure adherence to client requirements, and coordinates testing between labs.
• Evaluate products submitted for testing for quality / safety issues, providing direction to techs.
• Prepare a variety of samples for testing using prescribed testing methods, following testing standards / specifications, providing direction to techs as required.
• Conducts testing on a variety of consumer products samples using prescribed testing methods, following testing standards / specifications appropriate to the sample, providing direction to techs.
• Follows the guidelines set forth in the Bureau Veritas Consumer Products Services, Inc Quality Manual and Safety / Chemical Hygiene Plan.
• Accurately record test data.
• Evaluate test results data, providing direction to techs and clients.
• Perform final review and interpret data / reports. Perform critical error review.
• Train employees on sample preparation method and test methods.
• Assist with department testing in other areas, providing direction, as required.
• Prepares and reviews written technical reports and invoices.
• Perform final review and interpret data / reports, providing direction, as required.

• Organizes and monitors workload to meet or exceed laboratory turn-around time and client expectations.
• Assist in the coordination of technical & administrative aspects of various departmental projects, providing direction to techs.
• Prepares verbal and written communication to internal and external clients, regarding administrative and technical issues, with direction.
• Provides technical consultation to internal and external clients in a limited scope with direction from senior staff.
• Interface with staff members internally and at other locations on interpretations in order to ensure global consistency with direction from senior staff.
• Research and development of new testing services / methods / procedures / set-ups, in a limited capacity with direction from senior staff.
• Write, train, implement and update lab procedures, test protocols, and technical procedures.
• Operate, and maintain testing equipment, maintain supplies, lab cleanliness and analytical instrumentation, as required.
• Identify, troubleshoot and resolve technical issues.
• Maintain up to date knowledge of current regulations / industry standards and products to be tested.
• Provide interpretations pertaining to compliance, requests, testing issues to clients or client services, in a limited scope.
• Interacts / participates with industry to review and interpret standards in a limited capacity with direction from senior staff.
• Assists in developing materials for and conducting client visits and educational tours.
• Prepares quotes with client services, assisting with identifying appropriate standards / protocols for testing, providing direction.
• Adhere to the requirements of the BV-CPS Quality System
• Provide feedback to department Manager regarding departmental systems, processes and recommendations for improvements.
• Provide technical support to Technicians / External Clients.
• Provide technical training to internal staff.
• Follow the guidelines set forth in the Bureau Veritas Consumer Products Services, Inc Quality, Health, Safety, Security and Environmental policies and procedures.
• Comply with Bureau Veritas Consumer Products Services, Inc management systems in accordance with ISO 17025, ISO 9001, ISO 14001, ISO 45001.
• Other…