Marketing Shift Mgr Job Buffalo area,New York USA,Entertainment & Gaming

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Ability to communicate effectively with patrons and other departments in a professional manner.

Assist with day‑to‑day operations of the marketing booths and promotions/events.

Perform duties to ensure all incentive packages, coupons, and controlled forms are accurately counted, issued, and reconciled daily in accordance with policies and procedures.

Responsible for all bus and promotional paperwork and reconciliation, adhering to departmental and Income Audit procedures.

Maintain assigned files and record keeping to ensure database accuracy and integrity for the highest level of guest service.

Organize and run current promotional events as required.

Oversee and implement all phases of buses arriving at the property.

Perform assigned duties under frequent time pressure in an interruptive environment.

Assist with direct mailing duties, including updating customer account information, proofreading, and related tasks.

Interact with all casino‑related departments to coordinate group activities.

Liaise with internal auditors to communicate information and resolve problems.

Ability to write routine reports and correspondence.

Prepare purchase orders, invoices, and office supply orders through finance and other related departments.

Issue timely performance evaluations on subordinates and provide guidelines and resources to achieve goals.

Relay Player Club card uses and benefits to each guest and describe current promotions.

Make public announcements as required.

Supervise Players Club Representatives and Guest Service Ambassadors, including interviewing, hiring, training, and ensuring compliance with policies and procedures.

Handle all telephone communication in a professional manner.

Ensure all coupons are accurately counted and reconciled in accordance with Seneca Gaming Authority and Income Audit department guidelines.

Educate and train Players Club Representatives and Guest Service Ambassadors in customer service and policies for handling guests.

Coordinate group activities with all casino‑related departments.

Present a positive image of the casino to guests and vendors and assist them as required.

Participate in and promote the development of an extensive Customer Service Training program as needed.

Assist in tracking information and completing reports as needed.

Maintain strict confidentiality of all sensitive information.

Maintain a regular inventory of promotion items.

Maintain a current understanding of all policy and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with all information security policies and procedures at all times.

Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times, while maintaining a professional work environment with supervisors, managers and staff.

Meet attendance guidelines of the job and adhere to regulatory, departmental and company policies.

Complete all required SGC Training programs within nine (9) months from commencement of employment.

Attend all necessary meetings.

All duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.

QUALIFICATIONS / REQUIREMENTS

Must be 18 years of age or older upon employment.

High school diploma or equivalency required.

Three (3) years of prior customer service experience required; marketing gaming experience preferred.

Prior supervisory experience preferred.

Management/Leadership proficiency required.

Accounting and computer competency required.

Previous telemarketing experience preferred.

Language Skills and Reasoning Ability

Excellent communication skills.

Ability to write routine correspondence and speak effectively to the public, employees, and customers.

Ability to deal effectively with customers and employees.

Ability to resolve problems/conflicts diplomatically and tactfully.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

Must be able to stand for extended periods of time (up to eight hours minimum), walk, and move through all areas of the casino in a timely manner.

Maintain physical stamina and proper mental attitude to work under pressure in a fast‑paced casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Noise level is moderately loud; on the casino floor it increases to loud. Smoking is permitted.

COMPENSATION

Salary Starting Rate: $43,344.65. Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

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