Arbitration Admin

ACV is a technology company revolutionizing how dealers buy and sell cars online by building a trusted digital marketplace with data solutions for sourcing, selling, and managing used vehicles.

• Ensure customers receive prompt, efficient, and courteous attention for all contacts and transactions.
• Be thoroughly familiar with procedures for handling all aspects of customer service and arbitration.
• Resolve any customer complaints in a friendly, courteous manner and advise management of all serious complaints.
• Resolve arbitration differences in a polite and distinct manner, ensuring each customer is aware of sale regulations.
• Research and recommend options and resolutions to the Arbitration Manager regarding all post‑auction issues such as mechanical repair and transportation costs.
• Communicate final decisions to both buyer and seller and coordinate the post‑auction process including unwinding deals, price negotiation, and transportation returns.
• Coordinate and facilitate all logistics for third‑party inspections of vehicles and perform proper record keeping.
• Perform accounts receivable duties as required.
• Understand and enforce the ACV Arbitration policies and procedures.
• Practice and promote teamwork at all times, setting a good personal example of attitude and performance.
• Ensure proper follow‑through on all directives, bulletins, schedules, and accounting from the Arbitration Manager.
• Maintain a good flow of communications with the entire team, including all management.
• Recommend new customer services and procedures to the Arbitration Manager.
• Perform other duties as assigned.

• Minimum:
  High School diploma or GED.
• Preferred: 4‑year bachelor’s degree.
• 3 years of customer service and/or claims experience.
• Experience with Salesforce or another CRM strongly preferred.
• A minimum of 1 year of mechanical experience preferred.
• Automotive auction experience strongly preferred.
• Ability to be self‑motivated and work independently.
• Adapt quickly to shifting priorities and assist others in doing the same.

• Multiple medical plans including a high deductible, low cost health plan.
• Company‑sponsored (paid) short‑term disability, long‑term disability, and life insurance.
• Comprehensive optional benefits such as dental, vision, supplemental life/AD&D, legal/, and accident and critical illness insurance.
• Generous paid time off options, including uncapped vacation days, paid sick days, six paid company holidays, two floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by law.
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company.
• Retirement planning through the Company’s 401(k).

The compensation range for this position is listed in the Job Details section at the bottom of this posting. Final compensation will be determined based on the applicant’s relevant experience, skill set, location, business needs, market demands, and other factors as permitted by law.

ACV is committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. ACV is an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires reasonable accommodation, please let us know.

No immigration or work visa sponsorship is provided for this position.