Aither Advocate

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Full Time, Buffalo, NY, US

Requisition

Salary Range: $17.00 – $27.00 Hourly

Job Title:

Aither Advocate

Status:
Non Exempt

Navigating the healthcare system can be overwhelming for many individuals. Questions about coverage, costs, and care quality can leave members confused and uncertain. Aither’s Advocates are the crucial link between members and their healthcare, guiding them through these complexities with care and expertise.

• Listen Actively:
  Be the compassionate ear that listens attentively to members, understanding their needs, concerns, and questions. Treat every interaction with the same care as if speaking with a close family member.
• Assist with Clarity:
  Provide clear, thoughtful explanations regarding benefits, scheduling appointments, or understanding healthcare costs. Your goal is to simplify complexity and offer helpful solutions.
• Guide & Educate:
  Help members navigate their healthcare journey, from finding quality providers to managing health expenses. Ensure members receive high‑quality care while keeping costs reasonable.
• Collaborate with Team:
  When necessary, engage with other team members to resolve questions or issues during the call. Teamwork is essential to delivering excellent member experiences.
• Continual Learning:
  Stay curious and engaged in learning. We’ll teach you how to battle healthcare costs, and in turn, you’ll help us discover new ways to assist our members.
• Problem Solve & Innovate:
  Leverage your problem‑solving skills to address members’ concerns and help invent new methods to reduce healthcare costs.

• Education & Experience:
  • High school diploma or GED required.
  • At least 1–3 years of experience working in a TPA environment.
  • Must have strong communication skills.
• Skills & Qualities:
  • Strong communication skills:
    Ability to explain things clearly, ensuring members understand healthcare options and solutions.
  • Patience and resilience:
    Stay calm and positive under pressure, even during difficult situations.
  • Tech‑savvy:
    Comfortable working with PC, Windows, and common software applications.
  • Confidentiality:
    Understand the importance of keeping sensitive information private.
  • Attention to detail:
    Ensure no task or issue falls through the cracks.
  • Team player:
    Willing to pitch in wherever needed and collaborate with teammates to deliver top‑notch service.
  • Drive for Excellence:
    Continuously seek ways to improve processes, resolve issues creatively, and deliver high‑quality work every time.

$17/hr – $27/hr

Actual starting pay within this range will be determined based on several factors, including relevant experience, healthcare or TPA industry knowledge, skills, and overall qualifications. Final compensation will also take into account internal equity and market factors.

Our call center is open from 8 AM – 8 PM and we have several shifts available.