Floorplan Account Representative

Floorplan Account Representative

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed.

We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable.

We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, Clear Car, MAX Digital and ACV Capital within its Marketplace Products, as well as, True
360 and Data Services. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company's 401(k)

What you will do:

The Floorplan Account Representative possesses a combination of skills that relate to the internal operations of ACV Auctions in handling all financial transactions and tracking of Inventory. This role becomes proficient in operating the Dealer Management System, (DMS) such as Data Scan, which will be utilized in managing dealers. The Floorplan Account Representative also ensures the security and compliance to all Federal and State legal requirements, as well as retention periods associated with Dealers Applications, Contracts, UCC filing and all confidential information.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Manage the timely processing of floorplan payments
• Process and implement ACH payments
• Problem-solving and contributing to new process method development.
• Manage multiple priorities within tight time frames while maintaining ongoing attention to detail.
• Answer and triage phone calls and requests in a professional manner
• Ensure emails and faxes received in individual inbox or departmental inbox are reviewed and processed in a timely fashion
• Ensure prompt follow-up is maintained in payment processing within the portfolio and completed in a timely and efficient manner.
• Interface directly with Dealership Management to resolve payment and credit line issues as well as handle all questions or concerns that may arise.
• Ensure compliance in the completion of all assigned transactions, accurately and in a timely manner.
• Review legal documentation to ensure transactions are properly secured and comply with all State and Federal Laws.
• Perform additional duties as assigned.

What you will need:

• High School or GED - required
• 4 Year / Bachelors Degree - preferred
• AR/AP, office, clerical, or automotive auction experience
• Ability to read, write, speak and understand English.
• Interest in finance, accounting or operations a plus.
• Thorough, thoughtful and well organized.
• Team player, willing to learn multiple jobs.
• Experience with Microsoft Office suite (excel, word).
• Detail-oriented, while maintaining the ability to prioritize and facilitate multiple projects.
• Eagerness to tackle complex challenges, and humbleness when it comes to fulfilling some of the simpler tasks that keep our office running day-to-day.
• A knack for solving problems creatively and resourcefully.
• Fondness for collaboration and working in a team, yet able to stay motivated while working independently.
• Ability to learn and become proficient in a Dealer Management System such as Data Scan

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of…