Agent Banking Senior Servicing Specialist

Overview

Provides support to Agent Banking Participation and Syndication through transaction processing inclusive of advances, payments, interest rate rollovers and other necessary transactions to the commercial loans servicing system for our Participation and Syndication portfolio. Completes daily reconciliation of incoming and outgoing cash, monitors exception reports, and updates accounting system as necessary.

• Complete loan transaction to post payments, advances, payoffs, rate changes, and other maintenance related to all products in the participation bought and participation sold portfolios.
• Process manual periodic settlements of interest and unused fee transactions.
• Balance accrual, billing and general ledger accounts and systems.
• Send notification to participation banks ensuring accuracy against loan activity.
• Reconcile and clear all outstanding items in related open‑item general ledger accounts; clear all known system exceptions.
• Reconcile loan payments and ensure our payments agree with lead bank activity; escalates out‑of‑balance situations as necessary to the Lead Agent Banking Servicing Specialist and/or Portfolio Liaison.
• Stay up to date on all current processes and procedures; adapt to changing working environment.
• Work with Lead Servicing Specialist to update procedures as necessary.
• Perform necessary transactions on acquired and/or converted portfolios to ensure smooth transition from donor portfolios into M&T's portfolio.
• Understand and adhere to the company’s risk and regulatory standards, policies and controls in accordance with the company’s risk appetite.
• Identify risk‑related issues needing escalation to management.
• Promote an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

This position provides a primary role in the servicing of M&T Bank's Commercial Loan Syndication and Participation Loan portfolio, the most sophisticated lending instruments the Bank offers, including all Commercial Loan Products. The borrowers are highly sophisticated financial experts, creating a high level of variability requiring consistent attention. Most processes are manual, requiring highly qualified servicers with experience in Commercial Loan Syndication to properly manage the accounts.

• Associate's Degree and a minimum of 2 years' relevant work experience.
• Or, in lieu of a degree, a combined minimum of 4 years of higher education and/or work experience, including a minimum of 2 years' relevant work experience.

• Bachelor’s Degree.
• Prior commercial loan experience.
• Prior work experience in Participation and Syndication products and servicing.
• Prior experience in loan accounting and document review.
• Prior experience working with AFS Level3 or AFS Vision.

M&T Bank is committed to fair, competitive, and market‑informed pay for our employees. The pay range for this position is $26.00–$43.34 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Buffalo, New York, United States of America

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace.

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