Banking Services Operations Associate IV - Escrow; Insurance

Work Arrangement / Location

Hybrid position requiring in‑office work four days per week. Based at the M&T Center in Downtown Buffalo, NY.

Completes routine to complex skilled activities to maintain and monitor tax, escrow and insurance for serviced loans, while maintaining compliance with various Federal, state and investor requirements. Researches and resolves complex customer issues. Participates in departmental projects as requested.

• Complex data entry, system updates, analysis, and interpretation related to Insurance, Tax, Escrow and Mortgage Insurance.
• Complete non‑standardized document reviews and validation related to Insurance, Tax, Escrow and Mortgage Insurance.
• Complete document reviews and/or preparation of greater complexity.
• Respond to and/or initiate non‑standard requests related to Insurance, Tax, Escrow and Mortgage Insurance.
• Complete moderate to highly complex exception processing, including non‑standardized loan‑level research and maintenance related to escrow accounts.
• Complete intermediate‑level reconciliations and analyses related to escrow activities.
• Contact customers and/or vendors as required to complete escrow‑related activities.
• Participate in departmental projects and implementation as assigned.
• Draft and review procedures as requested. Identify process improvement opportunities to improve efficiency.
• Understand and adhere to the company’s risk and regulatory standards, policies and controls in accordance with the company’s risk appetite. Identify risk‑related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

The position completes operations work in providing escrow administration support for serviced loans.

• Associate’s degree and a minimum of 1 year general work experience, or in lieu of a degree, a combined minimum of 3 years higher education and/or work experience, including a minimum of 1 year general work experience.
• Proven customer service experience.
• Proficiency with personal computers as well as pertinent spreadsheet and word‑processing software.
• Strong verbal and written communication skills.
• Demonstrated complex problem‑solving skills.

• Bachelor’s degree.
• Escrow, insurance, and/or mortgage‑related experience is highly preferred.

Pay range: $20.55 – $34.25 per hour (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Buffalo, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.