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Operations Associate IV; Safe Act
Job in
Buffalo, Erie County, New York, 14221, USA
Listed on 2026-06-27
Listing for:
M&T Bank
Full Time
position Listed on 2026-06-27
Job specializations:
-
Finance & Banking
Banking Operations, Loan Servicing
Job Description & How to Apply Below
Overview:
Perform skilled clerical, data entry, and processing duties for Mortgage Operations requiring moderate to complex analysis and use of judgment.
Primary Responsibilities:
* Monitor daily Mortgage Operations workflow.
* Process pricing changes associated with mortgage applications in process on the same day requested.
* Complete all Change of Circumstances associated with Mortgage loan applications within (3) three business days of change notification
* .Interact with business partners to resolve any issues.
* Limit RESPA fee losses to mortgage operations and the Bank
* .Follow problem resolution process and own all customer issues until completion.
* Responsible for Mortgage loan data changes and ensuring accuracy.
* Interact with internal partners and management for procedural issues.
* Work closely with the Buffalo/Albany Mortgage Loan Processing offices and Sales to ensure Change of Circumstances are communicated clearly and mitigate any loss/risk to the Bank.
* Works closely with Operations Manager to resolve issues or concerns on loan changes.
Scope of Responsibilities:
The incumbent works under low to moderate supervision and exercises judgment in performing duties. Works with internal customers such as co-workers within the Loan Production Office.
Trains peers on new policies and procedures and presents ideas to improve processes and workflow.
Supervisory/ Managerial Responsibilities:
Assists management with the training and development of Operations Associates.
Education and Experience
Required:
High School Diploma or GED required. Minimum three years relevant work experience
Education and Experience Preferred:
Associate's Degree preferred. Five years office experience preferred.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Williamsville, New York, United States of America
Position Requirements
10+ Years
work experience
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