Relationship Banker

Job Description

Bank of America is looking for a Front‑Line Teller to engage clients in the lobby, educate them on self‑service banking options, and process cash transactions efficiently while ensuring compliance with all laws and regulations.

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to understand and meet their financial needs.
• Follow established processes and guidelines to do what is right for clients and the bank.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience and manage cash responsibilities.
• Educate clients on how to conduct simple banking transactions through self‑service technologies (e.g., ATM, online banking, mobile banking).

• Enthusiastic, highly motivated self‑starter with a strong work ethic and focus on results.
• Collaborative, building and nurturing strong relationships.
• Passionate, committed, and driven to deliver an improved client experience.
• Confident in identifying solutions for clients based on their needs.
• Excellent communication skills and comfort engaging all clients.
• Adaptable to new information and technology platforms.
• Strong critical thinking and problem‑solving skills.
• Efficient time and capacity management.
• Ability to work weekends and/or extended hours, including being scheduled at any financial center within a reasonable distance.
• Compliance with established processes and guidelines, adhering to all applicable laws and regulations.

• Experience in financial services and knowledge of industry products and solutions.
• One year of successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor’s Degree or business‑relevant Associate’s Degree (e.g., business management, administration, finance).

• Adaptability
• Business acumen
• Customer and client focus
• Oral communications
• Problem solving
• Account management
• Client experience
• Branding
• Client management
• Client solutions
• Advisory
• Relationship building
• Business development
• Pipeline management
• Prospecting
• Referral identification & management

High School Diploma / GED / Secondary School or equivalent.

1st shift (United States of America). 40 hours per week.

Hourly pay range: $25.00 – $26.77. Base salary only; not incentive eligible. Benefits include industry‑leading medical, dental, vision, 401(k) with match, paid time off, and comprehensive wellness programs.

• 10 Fountain Plaza, Buffalo, NY (NY7101)
• 5091 Broadway, Depew, NY (NY7113)
• 600 Dick Rd, Depew, NY (NY7108)
• 43 Main St, Hamburg, NY (NY7111)

Bank of America is an equal opportunity employer and considers all applicants for all roles. All employment decisions are based on merit, qualifications, training, and ability to perform the duties of the position.